Terms of Service

Plain-English summary: By using this website or hiring us to move you, you agree to the terms below. Our quotes are honest. Your stuff is covered. Cancel more than 7 days out and your deposit is fully refundable. Claims under federal Carmack Amendment rules.

1. About These Terms

These Terms of Service ("Terms") govern your use of seveneaglesrelocation.com and any moving services performed by Seven Eagles Relocation, LLC ("Seven Eagles," "we," "our," "us"). By using our site or booking a move, you agree to these Terms.

2. Carrier Identification and Authority

Seven Eagles Relocation, LLC operates under the following federally and state-issued authorities:

• USDOT Number: issuing soon
• MC Number: issuing soon (household goods motor carrier operating authority)
• Colorado PUC Permit: issuing soon
• Insurance: commercial auto liability, cargo insurance, and workers' compensation maintained at or above federal minimums (BMC-32 / BMC-91 / BMC-91X on file with FMCSA).

You may verify our authority at safer.fmcsa.dot.gov (SAFER system) using our USDOT or MC number.

3. Estimates and Quotes

Quotes provided through our website or by phone are preliminary estimates. A final, signed estimate is issued after a physical or virtual survey of the items to be moved. We offer three estimate types as defined by federal rule (49 CFR Part 375 Subpart C):

• Non-Binding Estimate: approximate cost based on declared inventory; final charges are based on actual weight or volume at the time of move.
• Binding Estimate: fixed total cost based on a detailed inventory at signing; cannot be increased even if actual weight or volume exceeds the estimate, unless you add services or items after signing.
• Binding Not-to-Exceed Estimate: maximum price ceiling; if actual weight is lower, you pay the lower amount.

Our default offer is a Binding Estimate. Material changes to your inventory, access conditions (long carry, stairs, shuttle service), or services added after signing may result in a revised estimate, which we will communicate in writing before any additional service is performed.

4. Deposit, Payment, and Cancellation

• Deposit: typically 25% of the estimated total, due upon booking to reserve your move date.
• Refund window: cancel more than 7 calendar days before your scheduled pack date and your deposit is fully refunded. Cancellations inside 7 days are non-refundable because crew time is committed.
• Balance: due in full at delivery before the truck is unloaded, per FMCSA rule. Accepted forms of payment will be specified on your Bill of Lading at booking.
• Disputed charges: per FMCSA, you may pay no more than 110% of a non-binding estimate at delivery and request a Bill-of-Lading review for the remainder. Binding-estimate disputes are resolved through our arbitration program (see Section 7).

5. Valuation Coverage (Carmack Amendment Liability)

Our liability for loss of or damage to your goods is governed by the Carmack Amendment (49 U.S.C. § 14706) and FMCSA implementing regulations. You must choose between two coverage levels at booking:

• Released Value Protection (default, no extra charge): $0.60 per pound per article. This is the federal minimum and is included at no cost. Example: a 10-pound lamp is covered up to $6.00 regardless of replacement value. You must accept this in writing on your Bill of Lading.
• Full Value Protection (optional, additional cost): we are liable for the replacement value of lost or damaged items, less depreciation, up to the declared value of your shipment. Premium quoted at booking and added to your invoice.

We are a motor carrier, not an insurance broker. Valuation coverage is a federally regulated component of the moving contract, not a substitute for homeowner's, renter's, or other comprehensive insurance. We recommend consulting your insurance provider for any high-value items.

6. Claims Process

• Filing window: claims for loss or damage must be filed in writing within 9 months of delivery (49 CFR § 370.3).
• Acknowledgment: we acknowledge receipt of every claim within 30 days.
• Resolution: we pay, decline, or make a settlement offer within 120 days. If we need more time, you will receive monthly status updates until the claim is resolved.
• Documentation: please retain damaged items until the claim is resolved; we may need to inspect them.

7. Arbitration Program (49 CFR § 375.211)

As required by federal regulation, Seven Eagles maintains a formal arbitration program to resolve disputes about loss of or damage to household goods, and disputes about the amount of charges, that we cannot resolve directly with you. Highlights:

• You may request arbitration in writing at any time after a dispute arises and within the 9-month claim filing window.
• Arbitration is administered by a neutral, qualified arbitration program disclosed in writing at the time of booking.
• Arbitration is optional for claims of $10,000 or less; it is binding for claims above that threshold unless both parties agree otherwise.
• Full program details, costs, and procedures are provided to every customer at booking and are summarized on our Arbitration Disclosure page.

8. Items We Cannot Move

By federal law and our own policy, we cannot transport:

• Hazardous materials: paint, propane, ammunition, fireworks, gasoline, charcoal, aerosols, gas-powered tools containing fuel.
• Perishable food, plants restricted by destination state, live animals.
• Cash, valuables, important documents, irreplaceable personal records (we recommend transporting these personally).
• Items declared illegal in either origin or destination jurisdiction.

9. Delivery Windows

Delivery dates are communicated as windows, not single calendar days. Weather, traffic, FMCSA hours-of-service rules for drivers, and shipment density may affect timing. We notify you proactively of any change. Delays caused by us beyond the published window may entitle you to per-diem compensation per FMCSA rules.

10. Storage

When goods are placed in our storage between pickup and delivery, additional terms apply: monthly storage fees, access restrictions, and continued liability under the original Bill of Lading. Fees and timeline are communicated at booking. Storage-in-transit beyond 90 days converts to permanent storage at warehouse rates.

11. Website Use

Our website is provided "as is." We do not warrant that the site will always be available, error-free, or virus-free. Content on the site is for informational purposes. Specific quotes, estimates, and contractual terms are issued separately by a Seven Eagles representative and supersede any general information on the site.

12. Governing Law and Forum

Interstate moving services and claims are governed by federal law, primarily the Carmack Amendment (49 U.S.C. § 14706) and FMCSA regulations at 49 CFR Part 375. For matters not preempted by federal law, the laws of the State of Colorado apply. Litigation, if any, is subject to the state and federal courts located in Denver County, Colorado.

13. Changes to These Terms

We may update these Terms as regulations change or our practices evolve. The effective date at the top reflects the most recent version. Material changes are posted on the home page for 30 days.

14. Contact

Questions about these Terms or your move:
Email: seveneaglesrelocation@gmail.com
Phone: +1 (720) 668-7176
Address: Seven Eagles Relocation, LLC, Denver, CO
USDOT, MC, and CO PUC numbers issuing soon

Seven Eagles Relocation, LLC is finalizing its mover permit with the Public Utilities Commission of the State of Colorado. Permit number issuing soon.