Arbitration program disclosure.

Plain-English summary: If you and Seven Eagles cannot agree about damage, loss, or the final bill, you have the right to ask a neutral arbitrator to decide. The process is faster and less expensive than court. For claims of $10,000 or less, you can require us to arbitrate.

1. What Is Arbitration?

Arbitration is a process where a neutral third party (the "arbitrator") hears both sides of a dispute and makes a binding decision, instead of going to court. It is typically faster, less expensive, and less formal than litigation. Federal law (49 CFR § 375.211) requires every interstate household goods motor carrier to offer a neutral arbitration program.

2. What Disputes Can Be Arbitrated?

• Loss of household goods during transit or storage.
• Damage to household goods caused by Seven Eagles' operations.
• Disputes about charges on the final invoice (excess weight, additional services, accessorials).

3. Your Right to Demand Arbitration

• Claims of $10,000 or less: arbitration is mandatory at your option. If you request it, Seven Eagles must participate.
• Claims above $10,000: arbitration is available if both parties agree. Otherwise either side may pursue court remedies.
• Time limit: you must request arbitration within the same 9-month window for filing a claim (49 CFR § 370.3).
• No waiver: agreeing to these Terms does not waive your right to arbitration.

4. How to Request Arbitration

1. Submit a written claim to Seven Eagles first. Send to seveneaglesrelocation@gmail.com with subject "Claim" or by mail to Seven Eagles Relocation, LLC, Denver, CO. We will acknowledge within 30 days.
2. If we cannot resolve the matter directly within 60 days, you may notify us in writing that you wish to invoke arbitration.
3. We will provide the arbitration administrator details (name of the arbitration program, contact information, claim forms, and any required filing fees) within 10 business days of your request.
4. You file the arbitration claim with the designated arbitration administrator following their procedures.
5. The arbitrator hears both sides via written submissions, phone, video, or in-person hearing (your choice if program rules permit).
6. The arbitrator issues a written decision typically within 60 days of submission.

5. Costs

• Seven Eagles pays administrative fees for arbitration of claims of $10,000 or less.
• You may incur a small filing fee (typically $50 or less) and your own attorney's fees if you choose to be represented (not required).
• Full fee schedule is included in the arbitration program rules provided when you request arbitration.

6. The Decision

• Binding for claims of $10,000 or less when you elected mandatory arbitration. Cannot be appealed except for narrow legal grounds (fraud, arbitrator misconduct).
• For claims above $10,000, the decision is binding only if both parties agreed in advance.
• Award is enforceable in court under the Federal Arbitration Act.

7. Alternatives

Arbitration is one path. You also have the right to:

• File a complaint with FMCSA at the National Consumer Complaint Database or call 1-888-DOT-SAFT.
• File a complaint with the Colorado Public Utilities Commission.
• File a small-claims court case for amounts within your state's small-claims limit (typically up to $7,500-$10,000).
• File a civil lawsuit under the Carmack Amendment (49 U.S.C. § 14706) for larger claims.

8. Contact for Arbitration Requests

To request arbitration or for any questions about this program:
Email: seveneaglesrelocation@gmail.com (subject: "Arbitration Request")
Phone: +1 (720) 668-7176
Mail: Seven Eagles Relocation, LLC, Attn: Claims & Arbitration, Denver, CO

Maintained pursuant to 49 CFR § 375.211. Seven Eagles Relocation, LLC · USDOT, MC, and CO PUC numbers issuing soon.