Your rights and responsibilities when you move.
Federal law (49 CFR § 375.213) requires every interstate household goods mover to provide you with two consumer protection publications before your move. Read them. Know your rights. Hold us to them.
Plain-English summary: The federal government has published two booklets that explain exactly what a moving company can and cannot do, what you can expect, and how to dispute problems. We are required to give them to you. They are linked below and a copy will be included with every signed estimate.
Required Federal Publications
Your Rights and Responsibilities When You Move
The complete federal handbook explaining what moving companies are legally required to do, what you must do, how estimates work, valuation coverage, and how to file claims. Required reading before signing any binding estimate.
Ready to Move? Tips for a Successful Interstate Move
A practical, customer-facing brochure on selecting a reputable mover, recognizing scams, what questions to ask, and red flags to avoid. Highly recommended before requesting any interstate quote.
Per 49 CFR § 375.213, electronic delivery of these documents is permitted and does not require a waiver. You may also request paper copies by email or phone at no charge.
Your Rights (Plain English)
- To a written estimate. Every interstate move requires a written, signed estimate (Binding, Non-Binding, or Binding Not-to-Exceed) before service.
- To verified carrier status. You can verify our USDOT, MC, insurance, and complaint history at SAFER (safer.fmcsa.dot.gov).
- To valuation coverage. Released Value Protection at $0.60/lb per article is included free. Full Value Protection is available at additional cost.
- To delivery within an agreed window. Pickup and delivery dates or windows must be on your Bill of Lading.
- To file a claim within 9 months. Lost or damaged items can be claimed in writing for up to nine months after delivery (49 CFR § 370.3).
- To request arbitration. You have the right to request neutral arbitration of loss, damage, and charge disputes. See our Arbitration Disclosure.
- To accurate weight tickets. On weight-based moves, you may request certified weigh-station tickets verified by USDOT.
- To non-discrimination. Federal carriers may not refuse service or alter terms based on race, color, religion, national origin, sex, age, or disability.
Your Responsibilities
- Read these federal publications before signing.
- Provide an accurate and complete inventory of items to be moved.
- Disclose access conditions (stairs, elevators, parking restrictions, long carries, shuttle requirements) before the move.
- Be present (or designate an authorized representative) at pickup and delivery.
- Pay the agreed-upon amount per your signed estimate and Bill of Lading.
- File any claim for loss or damage in writing within nine months of delivery, with reasonable documentation.
If Something Goes Wrong
Always start with us. We can resolve almost every issue directly:
- Phone: +1 (720) 668-7176
- Email: seveneaglesrelocation@gmail.com
- Written claim: Seven Eagles Relocation, LLC, Denver, CO
If we cannot resolve the matter, you may:
- File a complaint with FMCSA at nccdb.fmcsa.dot.gov (National Consumer Complaint Database) or by phone at 1-888-DOT-SAFT (1-888-368-7238).
- Request arbitration per our Arbitration Disclosure page (mandatory for claims of $10,000 or less; optional above).
- File a complaint with Colorado PUC at puc.colorado.gov for in-state issues.
Seven Eagles Relocation, LLC · USDOT, MC, and CO PUC numbers issuing soon. Federally regulated interstate household goods carrier. Permit holder with the Colorado Public Utilities Commission.